Frequently Asked Questions

When we ship out your order, FedEx takes the package and sends it to a FedEx HUB center where it is sorted into the correct cargo container. 

From here, it is then sent to your nearest FedEx Facility location. If you have your package held for pickup, it stops here. If you want home delivery (and weather permits), then the package is then put on a truck and sent to your door. 

Because of this complicated process, delays can easily occur if any part of the USA is affected by bad weather or a natural disaster; this does include if the natural disaster is across the country. There are scattered FedEx HUBS across the USA, so your package could go through any one of those based on what the FedEx system determines is the most efficient route. 

We use FedEx overnight shipping for ALL of the animals we ship to you, because it is currently the best service for shipping live animals.  However, this does NOT mean that when you order, you will get your animals the next day. It only means the animals will spend only one night in transit when we ship. 

FedEx Facility pickup is the safest option for delivering your pets to you since it cuts out the “last leg” of the journey making it faster, safer and more consistent for those with bust schedules (almost always ready by 9am). Not ALL facilities accept live animals, so use the FedEx finder to see which one is closest to you! 

What makes Exotics Unlimited stand out?

The founders of Exotics Unlimited are hard core animal enthusiasts and have been this way from childhood (well over 2 decades ago).

We are here to serve passionate keepers, and give people an opportunity to keep, enjoy and succeed with the animals that have captivated us, so we can share them with you.

We take a hands on, quality over quantity approach to all that we keep, and are here to do things "the right way" (TRW) . We apply TRW approach to all facets of our brand from keeping our animals to our customer service.

We stick to what we know, so if you're searching for a store that:

1. Maintains rare animals with proper care.
2. Offers incredible value through the most competitive rewards program in the USA.
3. Provides A+ support that ensures your success 100% of the time.

Then you're in the right place.

Are we the best? We will just let you decide.

There are a few ways that your order can be delayed.

1. Not selecting the correct shipping option. - When we have to invoice you for shipping your order goes to the back of the line and may be pushed to the following week.

2. Not completing the shipping survey - make sure to complete the survey that is in your order confirmation so we know what day you can receive!

3. Inclement weather - sometimes there are bad storms that affect only one part of the country, but have lasting effects on the rest of the FedEx system due to heavier traffic at airports. We call this the ripple affect, and rely on our shipping partners at Redline Shipping to let us know when it is safe or not to ship!

4. Late Order Additons - If order additons are placed too late, it may cause your order to be delayed OR mean you have to pay shipping on your order additon. Make sure to have additions in no later than 12 NOON EST Sunday

5. Too cold/hot - if it happens to be too cold or hot for your area on the day you indicate you can receive, we do not ship. That means 20F-100F for FedEx hub delivery and 45-80F for home delivery.

Instead of loyalty points, there is 10% discount code on invertebrates when you subscribe to our email list.

This is good AS LONG as you are a subscriber, and can be reused as many times as you'd like, BUT you have to keep your subscription to the email list.

You can earn up to 15% off lifetime on tarantulas when you continue to keep shopping with us!

VIP will get our maximum discounts, early access to rare species, new discounts and more.

REMEMBER - even if you are NOT VIP you STILL get 10% off with every order using loyalty points and any seasonal promotions!!

We have 3 tiers to the VIP program based off of lifetime spend with us.

ONYX VIP ($1000+ Lifetime Spend) - 11% off every order with code

Gold VIP ($2000+ Lifetime Spend) - 13% off every order with special code

Platinum VIP ($3000+ Lifetime Spend) - 15% off every order with special code

These codes apply only to regular tarantulas and invertebrates on the "All Tarantulas & Invertebrates" page.

Keep in mind, this is for LIFETIME spend, so coming back continuously is the best way to be automatically added to these brackets.

Log into your account and see your lifetime spend!

See our privacy policy here.

Maximize Your Rewards with the Ultimate Freebie Program

Our rewards program lets you earn multiple freebies on a single order! Here’s how to qualify:

1. Spend & Earn: For every dollar you spend before shipping, you qualify for freebies that add up to your total. The more you spend, the more freebies you can choose!
2. Add Your Own Freebies: Freebies are not automatically added; remember to add them to your order.
3. Make it Count: You must reach the exact spending bracket to qualify. For example, spending $199 won’t qualify for $200-tier freebies.
4. Adjustments: If you add freebies you’re not eligible for, we’ll do our best to notify you. During high-volume periods, we may remove unqualified freebies without notice.
5. Forgot Your Freebies? Place another order to claim them, and you can combine total spending across orders for additional freebies!

With loyalty discounts, VIP perks, and free shipping, this is the most rewarding program in the U.S. for invertebrates!

See our shipping terms here: Shipping Terms

See our refund and cancellation policy here: Cancellation Policy

See our terms of service here Terms of Service