Overview:

1. You place your order

2. You receive an order confirmation after placing your order.

3. You fill out the shipping scheduling survey to let us know what day and location works for you to receive your order.

4. Our team will email you on the next Monday (1-5 business days later) to confirm the day and location of your order.

5. We make your FedEx label and your tracking and delivery destination is sent to you from Fedex automatically.

6. We ship your order and add your tracking number. Fedex and Shopify will send updates on delivery status.

7. If there are no delays, your order will arrive on the requested day you have chosen!

Detailed process:

Step 1: When you order, make sure to pay for shipping, select the order add on option, or indicate that you want to pick up at a specific expo.

Step 2: After we receive full payment, you will get a confirmation for your order; These emails are automatically sent to every customer (unless the email address was entered incorrectly)

Please locate this email immediately and mark it as "not spam" if this is your first time ordering with us so you will get future updates from our team. First-time customers should check their 'Spam' and "all inboxes" folders in their email around the time they ordered (it will be sent almost immediately after you place and pay for your order).

After check checking your "Spam" and "All Inboxes" folders and you still do not have an order confirmation, please message our team.

Step 3: In the confirmation email there is a button that you click to fill our "Shipping Scheduling Survey"; this is linked to a Google survey . Choose the days that you are most likely available for receiving your order. We use this survey as your permission to ship on these days the week your order will ship.

Step 4: Our team will email you (from exoticsunlimitedusa@gmail.com) on the next Monday (1-5 business days) after you place your order to let you know the day and location that we have scheduled your order based on your survey responses.

We will also let you know on this day if we have not received a response to our shipping survey, which we MUST have before we ship.

If we have not received a shipping survey response, we cannot ship your order!

Respond to this email if you need to make changes for the day, or delivery destination of your order.

Step 5: We make labels on Mondays typically, but no later than the day before your order is scheduled to ship (unless you have made last minute changes).

Once we create your shipping label, FedEx will automatically send your tracking number to the email associated with your account. If you do not get emails often from FedEx these emails may appear in 'Promotions,' 'All Inbox,' or 'Spam' folders. This email will have your tracking number and the location your order will arrive.

This is another opportunity for you to double check shipping details and let us know if anything needs to be changed with dates or locations.

Step 6: After we ship, we add tracking to your order, and you will get updates from both our website and FedEx automatically via email (or Shop App) for the status of your package.

Step 7: If there are no delays on FedEx’s end, your order will arrive on the day you selected!

Things to keep in Mind:

Since you already confirm the days that work for you, you only need to reach out if for some reason the scheduled arrival day does not work.

We work hard and rely on our processes to make sure everything is correct 100% of the time, but we are human, too, and can make mistakes.

We rely on you guys to watch for emails, and let us know if something is not right. That includes special requests, specific locations, and special cases for your order.

If you have a special case for your order (like extra freebies or anything out of our normal process) please specify this in the notes of your order!

Unlock UNLIMITED FREE animal order additions to your box when you pay for shipping! **This offer is for animals only—cages are excluded as they take up extra space..**

This means that when you make your first order, and you pay for shipping, you can add to your order for no extra shipping charge and without contacting our team.

Simply add to your order by placing another order as normal, going to checkout and selecting the FREE order addition option.

**MAKE SURE TO HAVE ORDER ADDITIONS PAID FOR BEFORE SUNDAY MIDNIGHT TO MAKE SURE WE ADD THEM TO YOUR ORDER LISTS ON MONDAY!**

If you forget your freebies, then you WILL have to make an additional order with the FREE order add on option at checkout and meet the $25 order minimum to make the addition.

That does mean you will have to add $25 in items to your order, and freebies in order to add missed freebies.

We made this self-serve system, so you can add whatever freebies with your order additions at any time!

Since we offer what is the most aggressive freebie program in the USA, we see it as the customers' responsibility to add freebies, and so have created a way that customers can make additions on their own without the need of our team.

Thank you for understanding! - EU Team

Orders are scheduled every Monday for shipping on Tuesday and Wednesday.

If you want your order to be shipped the same week, the order has to be placed by Sunday 11:59pm or before our shipping schedule fills up for the week.

Orders are shipped in the same sequence they are received based on the first order (as long as weather permits). Most weeks our shipping schedule is completely filled before Sunday night, so it is best to order sooner than later.

This is NORMAL CIRCUMSTANCES. If your weather is not safe to ship your animals, then we do not ship!!

DO NOT ASSUME we are shipping until you get a confirmation email from our team stating your order has been scheduled!

Before you receive your new pet(s), it is best to have their enclosure(s) set up, and at the correct temperatures so your unpacking experience is better for you and your new pet.

Here is a list of things you should do when you first receive your package (from FedEx pickup or home delivery):

1. Unpack the animals as soon as possible

2. Give your new pet water

3. Report any concerns you have as soon as you notice something is not quite right. (We have very few issues with shipping, but letting us know asap allows us to minimize small issues and prevent them from becoming bigger ones.)

4. Monitor your new pet closely for the next 24 hours.

**Feel free to send us update pictures later on, or post pictures and tag us on our socials! We LOVE to see you succeed with your new animals from us :)

The short answer is yes, BUT there are VERY specific criteria needed for this.

Remember any rare items *Typically over $150* may only be shipped to FedEx hubs to reduce complications and risk.

Since we value the lives of the animals over our own convenience, we always pickup our own packages at local FedEx Facilities.

It is now our standard to ship for Local FedEx Facility Pickup.

Advantages to FedEx pickup: 

1. You ALWAYS (100% of the time) will be able to get your package earlier in the day than home delivery since packages have to go to these facilities before being put on a truck and driven to your house (Packages are typically ready for pickup at FedEx facilities by 9am)
2.  We SHIP your orders out faster since it is so much safer for the animals to pick up at the FedEx facility.
3. These facilities are always temperature controlled (Fedex delivery trucks are not). This means we can safely ship in more extreme temperatures. 
4. Fedex delivery personnel are not trained for live animals, so your package may be exposed to unsafe conditions.
5. You have a 2 hour issue reporting window for FedEx facility pickup (instead of 30 minutes for home delivery) 
6. If you have trouble making the trip to the facility you can have a friend or family member pick up your package for you! (Please add the receivers name, or send us an email and we can add then as an approved receiver)

Criteria for home delivery:

1. Your nearest facility that accepts live animals is over 30 miles from you. (Check Redline FedEx Finder in FAQ)

2. High/low temperatures near you must not be above 80°F or below 40°F between the time we ship and 10pm near you on the day of delivery in case there are delays.

3. The order must be below $400 value.

4. The order cannot contain items we consider rare or fragile. Some of the species we carry are so rare, that it hard to replace them. For that reason, some items we only ship for pickup at FedEx facilities. (This will be indicated at checkout as well).

5. You MUST be available to receive the package and open it within 30 minutes. Sometimes packages do not arrive until 5pm or later, so you will be expected to be at your home, or have someone at your home all day until the package arrives so the animals can be unpacked properly and as soon as possible. 

When we ship out your order, FedEx takes the package and sends it to a FedEx HUB center where it is sorted into the correct cargo container. 

From here, it is then sent to your nearest FedEx Facility location. If you have your package held for pickup, it stops here. If you want home delivery (and weather permits), then the package is then put on a truck and sent to your door. 

Because of this complicated process, delays can easily occur if any part of the USA is affected by bad weather or a natural disaster; this does include if the natural disaster is across the country. There are scattered FedEx HUBS across the USA, so your package could go through any one of those based on what the FedEx system determines is the most efficient route. 

We use FedEx overnight shipping for ALL of the animals we ship to you, because it is currently the best service for shipping live animals.  However, this does NOT mean that when you order, you will get your animals the next day. It only means the animals will spend only one night in transit when we ship. 

FedEx Facility pickup is the safest option for delivering your pets to you since it cuts out the “last leg” of the journey making it faster, safer and more consistent for those with bust schedules (almost always ready by 9am). Not ALL facilities accept live animals, so use the FedEx finder to see which one is closest to you! 

Did you know not all FedEx facilities accept live animal packages?

Use the FedEx Finder below and insert your zip code to find the closest FedEx facilities near you that accept live animal packages!

Redline FedEx Finder

What makes Exotics Unlimited stand out?

The founders of Exotics Unlimited are hard core animal enthusiasts and have been this way from childhood (well over 2 decades ago).

We are here to serve passionate keepers, and give people an opportunity to keep, enjoy and succeed with the animals that have captivated us, so we can share them with you.

We take a hands on, quality over quantity approach to all that we keep, and are here to do things "the right way" (TRW) . We apply TRW approach to all facets of our brand from keeping our animals to our customer service.

We stick to what we know, so if you're searching for a store that:

1. Maintains rare animals with proper care.
2. Offers incredible value through the most competitive rewards program in the USA.
3. Provides A+ support that ensures your success 100% of the time.

Then you're in the right place.

Are we the best? We will just let you decide.

There are a few ways that your order can be delayed.

1. Not selecting the correct shipping option. - When we have to invoice you for shipping your order goes to the back of the line and may be pushed to the following week.

2. Not completing the shipping survey - make sure to complete the survey that is in your order confirmation so we know what day you can receive!

3. Inclement weather - sometimes there are bad storms that affect only one part of the country, but have lasting effects on the rest of the FedEx system due to heavier traffic at airports. We call this the ripple affect, and rely on our shipping partners at Redline Shipping to let us know when it is safe or not to ship!

4. Late Order Additons - If order additons are placed too late, it may cause your order to be delayed OR mean you have to pay shipping on your order additon. Make sure to have additions in no later than 12 NOON EST Sunday

5. Too cold/hot - if it happens to be too cold or hot for your area on the day you indicate you can receive, we do not ship. That means 20F-100F for FedEx hub delivery and 45-80F for home delivery.

Instead of loyalty points, there is 10% discount code on invertebrates when you subscribe to our email list.

This is good AS LONG as you are a subscriber, and can be reused as many times as you'd like, BUT you have to keep your subscription to the email list.

After you pass $1000 lifetime spend, you are now apart of VIP, and you can get larger discounts on all invertebrates! These range from 11-15% off and more with VIP specials!

VIP will get our maximum discounts, early access to rare species, new discounts and more.

REMEMBER - even if you are NOT VIP you STILL get 10% off with every order using loyalty points and any seasonal promotions!!

We have 3 tiers to the VIP program based off of lifetime spend with us.

VIP Tier 1 ($1000+ Lifetime Spend) - 11% off every order with code

Gold VIP ($2000+ Lifetime Spend) - 13% off every order with special code

Platinum VIP ($4000+ Lifetime Spend) - 15% off every order with special code

These codes apply only to regular tarantulas and invertebrates on the "All Tarantulas & Invertebrates" page.

Keep in mind, this is for LIFETIME spend, so coming back continuously is the best way to be automatically added to these brackets.

Log into your account and see your lifetime spend!

Maximize Your Rewards with the Ultimate Freebie Program

Our rewards program lets you earn multiple freebies on a single order! Here’s how to qualify:

1. Spend & Earn: For every dollar you spend before shipping, you qualify for freebies that add up to your total. The more you spend, the more freebies you can choose!
2. Add Your Own Freebies: Freebies are not automatically added; remember to add them to your order.
3. Make it Count: You must reach the exact spending bracket to qualify. For example, spending $199 won’t qualify for $200-tier freebies.
4. Adjustments: If you add freebies you’re not eligible for, we’ll do our best to notify you. During high-volume periods, we may remove unqualified freebies without notice.
5. Forgot Your Freebies? Place another order to claim them, and you can combine total spending across orders for additional freebies!

With loyalty discounts, VIP perks, and free shipping, this is the most rewarding program in the U.S. for invertebrates!

See our shipping terms here: Shipping Terms

See our refund and cancellation policy here: Cancellation Policy

See our terms of service here Terms of Service